Refund and Cancellation Policy

Last updated: 2026-09-24

A payment on indbid buys display of a listing on our public board. That service is delivered the moment your payment succeeds, so a payment is non-refundable once the listing is shown. The exceptions are the cases below, where we refund in full. This policy is part of our Terms of Service. Nothing in it limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.

When we refund in full

1. Money debited, but the payment failed. If your bank or UPI app shows a debit but the payment did not go through, the money is reversed to your account automatically, within the time limits set by the Reserve Bank of India for failed transactions (for UPI and card payments to a merchant, within 5 days of the payment date). It is often much sooner. If your bank is late, RBI rules may entitle you to compensation from it. If the money does not come back, write to us with your order ID and we will follow it up with the payment gateway.
2. Duplicate payment. If you are charged twice for the same order, only one payment counts towards the listing. We refund the extra payment in full. If you spot it, write to us with your order ID.
3. Listing not shown. If a payment succeeded but, because of a problem on our side, the listing or its new total is not on the board within 48 hours of payment, we refund that payment in full.
4. Rejected at first review. A person reviews every new paid listing within 72 hours of its first payment. If we reject it in that review, we refund every payment made for it, even if the listing broke our content rules.
5. Removed through no fault of the advertiser. If we remove a live listing for a reason that is not the advertiser's fault (for example, by mistake, because we changed our rules, or because we are closing indbid), we refund every payment made for that listing in the 90 days before the removal. Older payments count as delivered. If we close indbid, the 90 days are counted back from the day we announce the closure.
6. Any other fault on our side. If the service is not as described in our Terms because of a fault on our side (for example, a listing shows the wrong total or rank), write to us. We will fix it within 7 days, or refund the affected payment in full.

When we do not refund

• Your rank goes down because other listings were paid for.
• The Today board resets at 12 midnight IST.
• You change your mind after the listing is live.
• You entered a wrong amount or link. (For a typo in the name or description, write to us and we will correct it.)
• After its first review, we remove a listing because it breaks our content rules or the law, or because a court or government order requires it.
• You ask us to remove your listing, or withdraw consent for its data to be used.

Cancellation

You can cancel at any time before you pay: just close the checkout, and nothing is charged. Once a payment succeeds it is used at once, so it cannot be cancelled. There are no cancellation charges, no subscriptions and no automatic renewals. Every payment is a one-time payment that you make yourself.

Who gets the money back

Refunds go only to the original payment method (the same card, UPI ID or bank account), for the full amount paid, including any GST. If several people paid for one listing, each person gets their own payment back. We never refund in cash, as credit, or to a different account.

How long it takes

We send approved refunds to the payment gateway within 7 working days. Your bank may then take up to 7 more working days to show the money in your account. We will give you the refund reference so you can track it with your bank.

How to ask for a refund

Email TODO: support@indbid.in with:

• your order ID (on the confirmation page and your payment receipt);
• the listing link;
• the date and amount of the payment;
• what went wrong.

Never send your card number, CVV, UPI PIN or OTP. We will never ask for them. We acknowledge every request within 24 hours and decide within 7 days. If you are not happy with our decision, write to our Grievance Officer, TODO: Grievance officer name, at TODO: grievance@indbid.in. More ways to reach us are on the Contact page.